Terms of Service & Refund Policy

Last updated: 22 September 2026

These Terms of Service and Refund Policy apply to services, appointments, products and online purchases made through Prodigious Hands.

Prodigious Hands provides Acupuncture, Massage, Traditional Chinese Medicine (TCM), wellness treatments and herbal remedies.

By booking an appointment, purchasing a treatment or purchasing a product through our website, you agree to these Terms.

1. About Prodigious Hands

Business: Prodigious Hands
Company Number: 11247614
Address: 170 Swinton Park Road, Salford, M6 7PA
Email: prodigioushands@hotmail.com
Telephone: 07767018021

References to “we”, “us” or “our” in these Terms mean Prodigious Hands.

References to “you” or “customer” mean the person booking a service or purchasing a product from us.

2. Our Services

Prodigious Hands provides services including:

• Acupuncture

• Massage therapy

• Traditional Chinese Medicine

• Manual and holistic therapies

• Wellness treatments

• Herbal remedies and herbal products

Treatment recommendations will depend on the individual circumstances of each client.

We do not guarantee that any treatment or herbal remedy will produce a particular result. Results can vary from person to person.

Our services are not intended to replace emergency medical treatment or advice from a GP or other appropriately qualified healthcare professional.

If you have a serious or urgent medical concern, you should contact your GP, NHS 111 or emergency services as appropriate.

3. Health Information and Treatment Consent

Before receiving treatment, customers may be asked to provide relevant health information, including information about medical conditions, medications, allergies, pregnancy or previous injuries.

Customers are responsible for providing information that is accurate and complete to the best of their knowledge.

You should inform your practitioner of any changes to your health, medication or circumstances before receiving further treatment.

Where appropriate, we may advise you to seek medical advice before receiving a treatment or using a herbal remedy.

You may withdraw your consent to treatment at any time.

4. Appointments

Appointment availability may vary and is not guaranteed until a booking has been confirmed.

Please arrive on time for your appointment. If you arrive late, your treatment may need to be shortened to avoid affecting other clients.

If you need to cancel or reschedule an appointment, please contact Prodigious Hands as soon as possible.

Any applicable cancellation or missed-appointment charge will be communicated to you when you book.

Any cancellation charge must be reasonable and will not affect any statutory rights you may have.

5. Treatment Payments and Refunds

Payment for treatments may be required when booking or at the clinic, depending on the service selected.

Treatments that have already been fully provided are normally non-refundable simply because a customer changes their mind.

However, this does not affect your legal rights where a service has not been provided with reasonable care and skill, has not been provided as agreed, or where you otherwise have a statutory right to a refund or other remedy.

Where an appointment or treatment is purchased online, any statutory cancellation rights that apply will be honoured.

If you specifically ask us to begin providing a service during a statutory cancellation period, you may be required to pay a reasonable amount for the service already provided before cancellation.

6. Herbal Remedies

Herbal remedies may be offered as part of Traditional Chinese Medicine or sold through our online shop.

Customers should follow the instructions provided with their herbal remedies and should not exceed any recommended amount.

Before using herbal remedies, you should inform us of any medication you are taking, known allergies, pregnancy or breastfeeding, or relevant medical conditions.

Herbal remedies can interact with medicines or may not be appropriate for everyone.

Herbal Remedy Refunds

For health, hygiene and safety reasons, we do not offer change-of-mind refunds or exchanges on herbal remedies once they have been opened, unsealed, prepared specifically for you, personalised, dispensed for you, or where another legal exemption from cancellation applies.

Bespoke or personalised herbal preparations that have been prepared specifically for an individual cannot normally be returned simply because the customer changes their mind.

Where a standard herbal product is sold online and a statutory right to cancel applies, Prodigious Hands will comply with that legal right.

Nothing in this policy removes your statutory rights.

If a herbal remedy is faulty, damaged, incorrect or not as described, please contact us so that we can arrange an appropriate remedy, which may include a replacement or refund.

7. Online Shop Orders

When you place an order through the Prodigious Hands website, you are responsible for ensuring that:

• Your name and contact details are correct.

• Your delivery address is complete and accurate.

• You have ordered the correct products.

• Payment information is accurate.

An order is considered accepted when we confirm that your order has been accepted or processed.

We reserve the right to refuse or cancel an order where, for example, a product is unavailable, a pricing error has occurred, payment has not been authorised or we cannot legally supply the product.

If we cancel an order that you have already paid for, the amount paid for the cancelled item will be refunded.

8. Processing and Delivery

Our normal order processing period is approximately 5 days.

Once your order has been processed and dispatched, delivery normally takes approximately 3–4 days.

Therefore, customers should normally allow approximately 8–9 days from ordering to delivery.

Delivery times are estimates and cannot always be guaranteed. Delays may occasionally occur because of postal or courier services, public holidays, severe weather, stock availability or circumstances outside our reasonable control.

We will make reasonable efforts to keep customers informed of significant delays.

Customers are responsible for providing a correct delivery address.

Additional delivery charges may apply where an order needs to be resent because an incorrect or incomplete address was provided by the customer.

9. Refund & Returns Policy

Standard Products

For eligible products purchased through our online shop, you may notify us that you wish to cancel and return your purchase within 14 days of receiving the goods.

Where applicable, returned products should be:

• Unused

• Unopened where reasonably required for health or hygiene reasons

• In their original packaging where possible

• In a new and resalable condition

• Returned with proof of purchase or order information

After notifying us that you wish to cancel, you should return the goods within the legally applicable return period.

Return Delivery Costs

Where you return an eligible product because you have changed your mind, you are responsible for the cost of returning the product to Prodigious Hands.

We strongly recommend using a tracked or recorded delivery service because you remain responsible for the returned item until it reaches us.

If a product is faulty, damaged, incorrect or not as described, we will handle return costs where required by law.

10. Refund Amounts

For eligible statutory cancellations, refunds will be made in accordance with UK consumer law.

Where applicable, this may include the price paid for the product and the cost of the least expensive standard delivery option originally offered by us.

If you selected a more expensive or premium delivery option, the additional premium delivery charge may not be refundable.

We may make a reasonable deduction from a refund where permitted by law if the value of a product has been reduced because it has been handled more than was necessary to establish its nature, characteristics and functioning.

Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.

11. Faulty, Damaged or Incorrect Products

Please contact us as soon as reasonably possible if:

• Your order arrives damaged

• You receive the wrong product

• A product is faulty

• An item is missing from your order

• A product is materially different from its description

Where possible, please provide your order number and photographs showing the issue.

Your rights regarding faulty or misdescribed goods are protected by UK consumer law and are not affected by this Returns Policy.

12. Products That Cannot Be Returned

Unless required by law, we may not accept change-of-mind returns for:

• Personalised products

• Bespoke herbal formulas or preparations made specifically for an individual

• Products that deteriorate or expire rapidly

• Sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been broken

• Opened or used herbal remedies where a legal exemption applies

• Products that have been damaged after delivery through misuse or improper storage

This does not affect your rights if a product is faulty, damaged when delivered, incorrect or not as described.

13. Product Information

We take reasonable care to ensure that information, images, descriptions and prices displayed on our website are accurate.

However, packaging, appearance or presentation may occasionally differ from website photographs.

Any information about Traditional Chinese Medicine, acupuncture, massage or herbal remedies on our website is provided for general information and should not be interpreted as a guarantee of a specific medical or treatment result.

14. Prices

Prices displayed on our website are shown in pounds sterling (£) unless otherwise stated.

The total cost of your order, including applicable delivery charges, will be displayed before you complete payment.

We may change our prices from time to time, but changes will not normally affect orders that have already been confirmed.

15. Website Use

You must not use our website:

• For unlawful or fraudulent purposes

• To attempt to gain unauthorised access to the website or associated systems

• To transmit malicious software

• To copy or reproduce our website content for commercial purposes without permission

• In any way that could damage, disable or interfere with the website

16. Intellectual Property

Unless otherwise stated, the content of the Prodigious Hands website, including text, photographs, graphics, branding, logos and other materials, belongs to Prodigious Hands or is used with appropriate permission.

You may not reproduce or commercially use our content without prior written permission.

17. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

We will provide our services with reasonable care and skill.

We are not responsible for losses caused by circumstances outside our reasonable control.

18. Privacy

Personal information provided when booking appointments, receiving treatments or purchasing products will be handled in accordance with our Privacy Policy and applicable UK data protection law.

Health information may be collected where necessary for the safe provision of our services.

Please refer to our separate Privacy Policy for more information about how personal information is collected, stored and used.

19. Complaints

If you have a complaint regarding a treatment, product, order or service, please contact us in the first instance so that we have an opportunity to resolve the matter.

Prodigious Hands
Company Number: 11247614
170 Swinton Park Road
Salford
M6 7PA

Email: prodigioushands@hotmail.com
Telephone: 07767018021

Please include your name, contact information and, where relevant, your order number or appointment details.

We aim to deal with complaints fairly and within a reasonable period.

20. Changes to These Terms

We may update these Terms of Service and Refund Policy from time to time to reflect changes to our services, products, website or legal requirements.

The version published on our website at the time of your purchase or booking will normally apply to that transaction.

21. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws of the part of the United Kingdom in which you normally live.

Nothing in these Terms affects any statutory consumer rights that cannot legally be excluded or restricted.

Refund Policy – Quick Summary

Treatments: Treatments already provided are normally non-refundable unless you have a legal right to a refund or other remedy.

Herbal remedies: No change-of-mind refunds for personalised, specially prepared, opened or unsealed herbal remedies, or where another legal exemption applies. Statutory rights for faulty, damaged, incorrect or misdescribed products remain unaffected.

Other products: Eligible online-shop products may be returned within the applicable 14-day cancellation period. Products should be unused and in new condition.

Return postage: Customers are responsible for return delivery costs when returning an item because they have changed their mind. Prodigious Hands will cover or reimburse appropriate return costs where required by law for faulty, damaged or incorrect products.

Processing: Approximately 5 days.

Delivery after processing: Approximately 3–4 days.

To request a return or refund, contact prodigioushands@hotmail.com or call 07767018021 with your name and order number.

Company Number: 11247614